Duplicate Account
A duplicate account message is triggered when our system detects that an individual has, or is attempting to register for, more than one account. As found in the FanSwipr
Terms of Use, creating multiple accounts is prohibited and may result in a restriction on your account.
Resolving the duplicate account
If you have access to the email address used to register your account:
1. From the duplicate account message, click
Log In.
2. Enter your previous login credentials and click
Log In.
3. Contact our
Support Staff to notify them that you’ve received a duplicate account message and need to disable any duplicate accounts.
If you don’t have access to the email address used to register your account:
1. From the duplicate account message, click
Update Your Account.
2. Below
Verify it’s you, enter the last four digits of your
Social Security Number and click
Submit.
3. An automatic verification will be performed to confirm account ownership and if confirmed, will prompt you to update your email address and password. If the automated verification fails, you’ll be asked to provide additional information to our Support Staff for account verification.
4. Once verified, notify our
Support Staff that you’ve received a duplicate account message and need to disable any duplicate accounts.
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